Webinar FAQs

Live Webinar vs. On-Demand Webinar, what is the difference? 

Live Webinars will be presented through the GotoWebinar on the exact date and time that they are scheduled. Registrants who wish to obtain CE for Live Webinars must register through SGO’s Store ($40 Member/$60 Non-Member per session). Registrants who do not require CE, but wish to view the Live Webinars may register for FREE—please reference the webinar schedule for registration information. All live webinar registrants will have access to On-Demand recordings. 

OnDemand Webinars can be accessed at any time, starting three business days after the Live Webinar airs. Registrants who wish to obtain CE for OnDemand Webinars must register through SGO ConnectEd ($40 Member/$60 Non-Member per session). Registrants who wish to view the entire webinar series OnDemand, but do not require CE must register through SGO ConnectEd (FREE Member/$200 Non-Member – Entire Series). The entire webinar series content will not be released until early June. 

When will I receive a CE certificate?

Live webinar attendees will receive certificates within 14 business days of the live webinar. Certificates will be delivered to the email used to register for the event.

Who do I contact to get CE credit if I did not receive it?

If you do not receive your CE certificate within 14 business days, contact SGO Education at education@sgo.org with the name of the webinar you attended and the email address used to register. 

Can I claim CE from a free webinar? 

Attendees who register for the free sessions (Live or OnDemand) will not be eligible for CE credits.

How do I add additional sessions to my Live CE Webinar registration?

Please see the Step by Step Instructions on how to add sessions to your already completed registration. 

Will I be able to receive a refund for my purchase(s)?

Webinar Refund Policy: CE webinar purchases for this series are non-refundable. Upon request, attendees missing the live broadcast will be given specific information on how to view the CE recording by contacting education@sgo.org.

I missed a live webinar, what do I do?

Upon request, attendees missing the Live Webinar will be given specific information on how to view the CE recording by contacting education@sgo.org

Following the presentation of each webinar, all registrants will receive a link to the recording to review the presentation. This link will not provide CE. Registrants who missed the live presentation and wish to obtain CE must contact education@sgo.org as noted above. 

Registration problems?

Contact meetings@sgo.org

 

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